Shipping Policy

Effective Date: 05-05-24

At GlobalPackDepot Emballage, we are committed to delivering your orders safely and on time. Please review our shipping policy below for full details on how we handle delivery.

1. Processing Time

• Orders are processed within 1 to 3 business days after payment confirmation.

• Custom orders may require additional time depending on the complexity of the request. We will inform you of the estimated production time before finalizing your order.

2. Shipping Time

• Domestic Shipping: Typically delivered within 5 to 10 business days after production is complete.

• International Shipping: Delivery time varies by destination, generally ranging from 7 to 15 business days.

Please note: These are estimated delivery times and may vary due to carrier delays, customs, or other unforeseen circumstances.

3. Shipping Methods

We use reliable shipping carriers to ensure timely and safe delivery. You will receive a tracking number once your order has been shipped.

4. Shipping Costs

Shipping costs are calculated based on order size, weight, and destination. You will see the shipping fee during checkout or receive it as part of your custom quote.

5. Customs and Duties

For international orders, customs fees, import duties, and taxes may apply. These charges are the responsibility of the customer and are not included in our shipping rates.

6. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 7 days of delivery.

• Provide your order number and clear photos of the damaged product or packaging.

• We will work with the shipping carrier and offer a solution, which may include a replacement or refund.

7. Incorrect Shipping Information

Please double-check your shipping address before placing an order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

8. Express or Special Shipping Requests

If you need express delivery or have special shipping requests, please contact us before placing your order. We’ll do our best to accommodate your needs.

Contact Us

If you have any questions or need help with your shipping, feel free to reach out:

Email: sales@globalpackdepot.com
Phone: +90 539 320 45 27
Address: Muratpaşa, 34040 Bayrampaşa/Istanbul Türkiye