Returns + Exchanges

Effective Date: 05-05-24

At GlobalPackDepot Emballage, customer satisfaction is important to us. Because many of our products are made-to-order, please read our return and exchange policy carefully.

1. Custom Orders

• Most of our products are custom-made based on your design, size, and specifications.

• As a result, we do not accept returns or exchanges for custom orders unless the product is defective, damaged, or incorrect due to our error.

2. Reporting an Issue

If you receive a damaged or incorrect item:

• Contact us within 7 days of receiving your order.

• Include your order number, a description of the issue, and clear photos of the product and packaging.

• We will investigate and provide a solution, which may include a replacement or a refund.

3. Non-Custom Items

For any non-custom or standard packaging items (if applicable):

• Returns are accepted within 14 days of delivery.

• Items must be unused and in original packaging.

• Return shipping is the customer’s responsibility unless the return is due to our mistake.

4. Exchanges

• Due to the custom nature of our products, we do not offer direct exchanges.

• If your order is incorrect or defective, we may offer a replacement after reviewing your request.

5. Restocking Fee

A restocking fee of up to 20% may apply for approved returns that are not due to our error.

6. Cancellations

Orders can only be canceled within 24 hours of placement, as production may begin quickly. After that, cancellations are not guaranteed.

Contact Us

If you have questions about your order or need to start a return or issue report, please contact us:

Email: sales@globalpackdepot.com
Phone: +90 539 320 45 27
Address: Muratpaşa, 34040 Bayrampaşa/Istanbul Türkiye

We’re here to help and will do our best to resolve any issues quickly.